Refund & Return Policy

Last Updated: April 2026

1. Overview

At ABHAX, we are committed to providing reliable and high-quality hosting services. We understand that sometimes a service may not meet your expectations, and we have created this policy to ensure a fair and transparent refund process.

Please read this policy carefully before purchasing any of our services.

2. Shared Hosting — 30-Day Money Back Guarantee

• New customers are eligible for a full refund within 30 days of their initial purchase.
• The 30-day guarantee applies to first-time purchases only.
• Refund requests must be submitted via support ticket or email.
• Refunds are returned to the original payment method.
• Accounts violating our Acceptable Use Policy are not eligible for refunds.

3. VPS Services — Non-Refundable

• All VPS orders are non-refundable once provisioned.
• If provisioning fails due to an ABHAX error, a full refund will be issued.
• Clients should review VPS specifications carefully before ordering.

4. Domain Registration — Non-Refundable

• Domain registrations, transfers and renewals are non-refundable once processed.
• Registry fees are incurred immediately upon registration.
• Failed registrations that are charged will be fully refunded.
• Duplicate orders may be refunded after verification.

5. Google Workspace — Non-Refundable

• Google Workspace orders become non-refundable once activated.
• This policy follows Google's reseller program requirements.
• Failed activations caused by ABHAX may qualify for a refund.

6. Annual Plans

• Annual plans may qualify for a pro-rata refund during the first 30 days.
• After 30 days, annual plans are non-refundable.
• No refund will be issued for annual plans cancelled after the refund window.

7. Non-Refundable Circumstances

Refunds will not be issued for:

• Violation of the Acceptable Use Policy
• Fraudulent activity or account abuse
• Downtime caused by third-party providers
• Client-side errors or misconfigurations
• Change of mind after the refund period
• Service renewals
• Setup fees where applicable

8. Chargebacks & Disputes

• Clients should contact support before initiating a chargeback.
• Unauthorized chargebacks may result in account suspension.
• ABHAX reserves the right to recover chargeback fees and balances.
• Fraudulent chargebacks may be reported to relevant authorities.

9. Service Credits

In cases where a refund is not applicable, ABHAX may provide service credits.

• Credits may be used toward future ABHAX services.
• Credits are non-transferable and have no cash value.
• Credits expire after 12 months from the issue date.

10. How To Request A Refund

1. Log in to your client portal at clientarea.abhax.com
2. Open a Billing & Payments support ticket
3. Provide:
   • Full Name
   • Account Email Address
   • Order Number
   • Reason For Refund Request
4. Our billing team will review your request within 24–48 hours.
5. If approved, your refund will be processed accordingly.

11. Refund Processing Times

12. Changes To This Policy

ABHAX reserves the right to modify this Refund & Return Policy at any time. Updated versions will be published on our website and may be communicated via email to registered clients.

13. Contact Us

Email: billing@abhax.com
Support Portal: clientarea.abhax.com
WhatsApp: +44 7849 775280
Website: https://abhax.com

This policy is effective immediately upon posting.